“Alexa, Are You Down?”

Check External Sources to See If There is a Larger Problem

You should warn anyone connected to the Internet before rebooting the router. Everyone connected to the router will lose their Internet connectivity for a few minutes.

However, sometimes Alexa can respond locally so you can always try third-party sources before deciding the problem is on your end.

What to Do If Alexa Is Down Just For You

If Alexa told you she was having problems, Twitter or down detectors aren’t reporting any problems, and especially if Alexa works on other devices, the problem is on your side. This is usually a quick fix, but if the Internet is out on all of your devices, you may have an issue with your provider.

What Can Alexa Do Without the Internet?

Reboot your Echo. This is as simple as unplugging your smart speaker from the wall and then plugging it back in again. It will take a few seconds for the Echo device to fully reboot. You will see a blue light as it reboots. When the blue light stops flashing, it’s ready to take instructions. Try asking if she’s down again.

Reboot the router. Talk of routers can sometimes make people nervous, but rebooting the router isn’t much different than rebooting your Echo. Unplug it from the wall, wait a few seconds, and then plug it back in again. Remember to warn anyone in the household. Everyone will lose Internet until the router boots back up and reconnects. This can take several minutes.

Make sure you’re connected. Double-check that your Wi-Fi network is connected to the Internet. It’s easy to use our smartphones and believe we are properly connected, but your smartphone can connect via 4G rather than Wi-Fi. Use a laptop or tablet to verify the connection, or if you don’t have access to these devices, turn off data connectivity on your smartphone and then try to access the Internet. If you are having problems with your Internet connection, our guide to troubleshooting wireless networks may help.

  • In the smartphone app, tap Devices at the bottom.Choose Echo & AlexaSelect the Echo device with the problemTap the Change button next to Wi-Fi Network. This will walk you through connecting to Wi-Fi.

Try a new password. If your Wi-Fi password uses the asterisk symbol (*), try changing the password to something without this symbol. Some users report problems connecting with the Echo when this symbol is part of the password even when other devices can connect fine.

This includes voice recognition.

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